RapidStart CRM CSAT Addon

Reading the Dashboard

The RapidStart CRM CSAT Addon includes a CSAT Dashboard.

(1) This displays the average ratings value by month. 1 is Poor, 2 is Average, 3 is Good and 4 is Excellent.
(2) This displays the number of ratings submitted by month
(3) This displays the number of Comments submitted by month
(4) This displays the sentiment scores, positive, neutral, or negative by month
(5) For any chart you can drill in with this icon

(1) Selecting any metric will
(2) Filter the results for that specific bar/metric