RapidStartCRM – User Roles

RapidStartCRM includes several User Roles that a “RapidStart Power User” can assign to users from within the RapidStart Settings app including:

RapidStart Limited User

This role is for basic users, that you do not want to see certain records of other users. This user can only see their own records; either records they created, or records that were assigned to them by others. In addition, this user cannot delete, export, assign or print any records, including their own. This role is quite restrictive, and it is more common to give basic users the RapidStart Basic User Role below.

RapidStart Basic User

While still limited in scope, this role is for an open organization, where all users can see all records. However, this user cannot delete, export, assign or print any records, nor can they assign records to others.

RapidStart Sales Only

Same limitations as Basic User, however, this user can only access the RapidStartCRM Sales Only app, which excludes Cases.

RapidStart Service Only

Same limitations as Basic User, however, this user can only access the RapidStartCRM Service Only app, which excludes Opportunities.

RapidStart Manager User

This user can see all records and can also delete, export, assign or print records.

RapidStart Power User

This is the highest level RapidStart role, the only role with more privileges is the Environment System Administrator role. In addition to everything a Manager can do this role adds things like access to the RapidStart Settings area, etc.

RapidStart How2 User

If you opt to create your own training using the How2 Solution, you must assign this role to any users you want to be able to consume the How2 assets.

RapidStart How2 Administrator

This role is for users who are creating the How2 training assets and allows the user to assign video libraries to apps for How2 user consumption.

RapidStart Hashtags Administrator

This role gives a user access to the Hashtags Administration Dashboard and the ability to delete and merge hashtags.

Cascading Privileges

If you give a user more than one role, they will have the privileges from the highest role for any item. For example, if you give a user the RapidStart Limited User role as well as the RapidStart Power User Role, they will have all of the privileges of the power user. Typically, users will have one main role, and then optionally the RapidStart How2 User role, if they are to access How2 assets. They may also have the RapidStart How2 Administrator and/or RapidStart Hashtags Administrator roles if they are responsible for managing those items. Note that if a user has the System Administrator role for Power Apps, they will have access to everything, regardless of RapidStart role.

To Assign Roles

To assign roles to users, first open the RapidStart Settings App. This app is only visible to RapidStart Power Users and System Administrators.

To get to the RapidStart Settings App, from whatever app you are in, click the app name in the header to open the app selector.

The App Selector shows all apps you have access to. Open the RapidStart Settings app by clicking on it.


Option 1 – Bulk Add Roles

(1) If you don’t land on the user list when the RapidStart Settings app opens, select it from the sidebar.
(2) Select a user or users.
(3) Click “Bulk Add Roles”.

This dialog will open.

(1) Select the role(s) you want to apply to the user(s).
(2) Click OK.


Option 2 – Individual Add and Remove Roles

To add roles to individual users, or to remove roles from a user, open a user record by clicking on the User’s Name, then check, or uncheck the roles